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Customer Care Contacts
Neuro Care:
Toll Free: 1-800-356-0007
Respiratory Care:
Toll Free: 1-800-231-2466
Phone: 1-714-283-2228
LTV Series Ventilators:
Toll Free: 1-800-754-1914
Phone: 1-763-398-8500
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Many opportunities exist for VIASYS companies to extend technical and product support services to our customers. The core mission of customer care is to promote 100% customer satisfaction through quality-support interventions with every account, every customer, and every individual that entrusts us to provide support for a VIASYS product, application, or service.
Technical Support:
Our intention is to provide multiple pathways for you to access technical support. For example, some VIASYS companies offer support 24 hours a day, 7 days a week, especially for mission-critical healthcare applications like sleep disorder evaluations, nutritional assessments (that may impact the scheduling of surgical procedures), mechanical ventilation support, and advanced neurological applications. Other products offer extensive technical support for targeted applications. Most VIASYS companies employ the World Wide Web as a vehicle to request technical support assistance and for email responses. Our staff is well trained to support your technical and product support needs as well as your clinical applications needs.
Please consider these VIASYS Healthcare advantages when you are comparing technical support options:
- On-line technical support
- On-line knowledge base, including frequently-asked questions (FAQs).
- Automated support call cueing system that routes calls without delay to the appropriate, trained representative.
- A "cross-company" customer contact database that logs customer support interventions, generates service history data at the touch of a button, and tracks all technical support interventions.
- A technical support philosophy that celebrates the measurement of our responsiveness, respect, and reliability.
- An employee growth program that celebrates product knowledge through recognitions and provides opportunities to increase knowledge through targeted in-service programs and product seminars.
- A balance of clinical, technical, and biomedical personnel--a balance that is designed to provide complete coverage for all technical support needs.
- Web-based, password protected, clinical forums for customers seeking premium coverage agreements with many of the VIASYS Healthcare companies.
- Advanced networking and data-interfacing applications
Product Support:
The tenure and depth of experience of the VIASYS product support personnel are without equal in the healthcare industry. Our product support staff represents the "crème de la crème" of product knowledge within our corporation. Often, product support personnel are "hand-picked" to provide the highest levels of product knowledge to all corners of the organization: technical support, field service, sales and marketing, engineering project management, and manufacturing and production.
Consider these vital functions of the VIASYS product support team:
- Product test and validation
- System operations, applications, and biomedical education
- Documentation including user manuals
- Clinical and user forums
- And much more!
US Respiratory Care Technical Support
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